***  This is a test version, not fully functional website ***

Search
Close this search box.
Search
Close this search box.

FAQ & Help

The delivery time may vary. The orders are being processed within maximum 3 full working days from the moment your order has been placed.  All parcels are being sent through An Post. Standard delivery time based on An Post website is 1-2 working days (for Ireland), but there may be delays we have no control over. You will be provided with tracking number when your parcel will be sent.

Yes, local collection is possible from Dublin 2 or Dublin 3. 

After placing the order please contact me to agree time, date and place where the order will be collected.


Yes. First send an email to info@ketoyourway.ie for approval.

Please include the order number and the pictures of damaged goods. In some cases it may be necessary the products to be returned to the head office on your expense.

No. The discount/offer codes are applied to Full Priced Products purchased only, unless stated otherwise.

Discount codes are not applied to products on sale or at discounted price. Shipping cost is also excluded.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Fresh bread and other products with ‘’expiry date’’ or ‘’use by’’ date shorter than 2 weeks. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. To complete your return, we require a receipt or proof of purchase. To return the item please send it on your own expense to: Keto Your Way, 88 Ballybough Road, Dublin 3, Ireland or send an email to info@ketoyourway.ie to arrange time and date of personal delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

All orders will be processed maximum within 2 working day.

There are couple of delivery options available:

An Post

For orders up to €15 – Delivery fee €7.00

For orders up to 10kg and value between €15.01 – €100 – Delivery fee € 6.00
For orders above €100 – Free Delivery

Delivery time may vary based on An Post delivery times. Standard delivery time based on An Post website is 1-2 working days (for Ireland), but there may be delays we have no control over. You will be provided with tracking number when your parcel will be sent.
We are not responsible for delays in deliveries caused by An Post.

Personal collection

Personal collection is FREE of charge. Local collection is possible from Dublin 2 or Dublin 3. After placing the order please contact me to agree time, date and place where the order will be collected.

Delivery in Dublin

After making an order, contact me to arrange a personal delivery in Dublin area. I will share with you link to pay for the delivery. 


For orders up to €15 – Delivery fee €7.00

For orders up to 10kg and value between €15.01 – €100 – Delivery fee € 6.00